Services and maintenance

A full range of services to assist you

Opter pour les Solutions Services NatéoSanté, c’est bénéficier d’une expertise et d’un savoir-faire reconnu. Nous vous proposons une gamme complète de prestations de services pour vous conseiller.

Because air quality is a complex subject, Natéosanté offers you effective solutions but also local support and impeccable quality of services.

We invite you to contact the nearest distributor to find out about the availability of services in your country.

In 2019, we were present in 26 countries, through a network of experts in air quality dedicated to offer Natéosanté solutions. An expert is certainly available near you to assist you in the installation and operating of your professional air purifier.

Easy and worry-free installation

In each country, our qualified partners will install your equipment:

  • They carry out the installation, commissioning and configuration of each device taking into account your needs
  • They train users on the operation of the devices and give them a clear and detailed user guide

Indoor Air Quality Assessment

For a reliable diagnosis, Natéosanté provides you with:

  • A technician who comes to your premises to carry out measurements and sampling to be then sent to an independent laboratory
    A clear analysis report and recommendations
    Training that will allow you to better understand your environment and understand the challenges of IAQ

Personalised study

In order to determine the most suitable solution, our experts are available to:

  • Carry out a complete study of your needs according to your business application, the layout of your premises and your problems
  • Help you in the choice of your equipment by giving you all the necessary technical information
  • Guide you to the most suitable solutions, those that will give you complete satisfaction
  • If necessary, co-develop with you a tailor-made solution

Personalised study

In order to determine the most suitable solution, our experts are available to:

  • Carry out a complete study of your needs according to your business application, the layout of your premises and your problems
  • Help you in the choice of your equipment by giving you all the necessary technical information
  • Guide you to the most suitable solutions, those that will give you complete satisfaction
  • If necessary, co-develop with you a tailor-made solution

Call-out and after-sales service

Technical support

Your appliances are guaranteed for between 3 (with the option of extending the guarantee to 5 years) and 5 years (parts and labour).

In the event of a breakdown, they will be taken care of as soon as possible.

Maintenance contract

For your comfort and peace of mind, NatéoSanté offers you various maintenance contracts:

  • Intervention of a technician on site to troubleshoot your equipment and carry out preventive maintenance on your device
  • Phone assistance by an expert technician
  • Remote assessment